The Capitan Course Overview
It is designed for the First Line Managers. The program is a comprehensive 3-day course designed for newly appointed or aspiring frontline managers. It focuses on equipping participants with essential leadership and people management skills to lead teams effectively, drive performance, and manage daily operations. The program emphasizes the transition from individual contributor to manager, helping participants lead with confidence and competence.
Training Goals
Develop core leadership skills for managing people and teams
Build confidence in handling performance, feedback, and conflict
Strengthen communication, delegation, and team motivation skills
Provide tools for operational planning and task prioritization
Support managers in their role as the critical link between staff and upper management
Training Topics
Transitioning from Peer to Leader
Core Responsibilities of First Line Managers
Effective Communication & Feedback Techniques
Managing Performance and Setting Expectations
Delegation, Supervision, and Follow-up
Conflict Resolution & Difficult Conversations
Motivating Teams & Building Engagement
Time Management and Task Prioritization
Reporting, Escalation, and Operational Decision-Making
Training Pre-requisite
Newly promoted or acting team leaders
Employees transitioning into their first supervisory role
Participants should have basic knowledge of team operations or project execution
Training Attendees
Team Leaders
Supervisors
Frontline Coordinators
Departmental Shift Leads
Employees recently promoted into managerial roles
Training Certificate
Participants will receive a Certificate of Completion titled:
“The Capitan Course for First Line Leadership” issued by the training provider upon successful completion of the program.
Next Step
Graduates of this course are encouraged to:
Begin working on strategic planning, coaching, and performance development tools
Implement acquired skills in real team settings
Participate in coaching or mentoring sessions with middle managers
Enroll in the “Leadership Bootcamp” for cross-functional leadership readiness
Course Facts
Duration: 24 hours or 3 Full days (8 hours per day)
Cost (Instructor-Led Remotely): 2,000 GBP per Person
Cost (Instructor-Led In-Classroom): 2,500 GBP per Person
Pioneers Institute for Leadership (PIL) 